Frequently asked questions

Check your spam folder first. Still nothing? Contact us and we will look for your order.

Please send a message as soon as possible. If your order has not yet been processed or shipped, we can often adjust or cancel it.

The current delivery time is shown with the product. In most cases we deliver within 1-2 working days (NL).

Yes. As soon as your parcel is registered with PostNL, you will receive a track & trace link by e-mail.

Get in touch and we'll investigate this immediately and resolve it with you.

No. Returns are free with us.

Send us a message with your order number via WhatsApp or email. You will receive a return label digitally.

You will receive the return label via WhatsApp or e-mail. At a PostNL point, they can scan and print the label from your phone.

No, a return label is required so that your return is processed correctly and free of charge.

No later than 14 days after we have received your return, or once you have proved that you have returned it.

Contact us directly. We will send a return label free of charge and provide a quick solution.

You have the right to a sound product. In case of a manufacturing or material defect, we will help you with repair, replacement or a suitable solution.

Normal wear and tear (e.g. wheels, brake pads, bearings, grip) is usually not covered by warranty. In case of a genuine product fault, of course, it is.

Use our size guide. Can't figure it out? Send your foot length (cm) or shoe size + the product you're looking at, and we'll give targeted advice.